If certain Jira boards are not appearing in the board selection dropdown inside the Sprint Scheduler app, there are two common causes to check.

Why This Happens

The Sprint Scheduler app retrieves boards from Jira based on:

• The boards the user has access to

• The filters associated with those boards

Additionally, the board dropdown initially loads only a limited number of boards for performance reasons.

Troubleshooting Steps

1. Search for the Board by Typing Its Name

By default, the board dropdown displays only a limited set of boards.

If you do not immediately see the required board:

1. Open the board dropdown in the spreadsheet view

2. Start typing the board name

3. Select the board from the search results

Example:

• Type: Infra Ops Scrum Board

In many cases, the board is available but not shown in the initial dropdown list.

2. Verify the Board Filter Permissions

If the board still does not appear after searching, the board may be using a private Jira filter.

Possible Cause

The board may have been created using a filter that is:

• Private

• Shared only with limited users/groups

If users do not have access to the underlying filter, the Sprint Scheduler app cannot display that board.

How to Check Board Filter Access

1. Go to Jira → View All Boards

2. Open the board that is missing from the Sprint Scheduler app

3. Navigate to:

   • Board Settings

4. Locate the Filter Query or selected filter for the board

5. Open the filter settings

6. Verify that the filter is shared with:

   • Relevant users

   • User groups

   • Or the appropriate project/team

Users who need access to the Sprint Scheduler app must also have access to the board’s underlying filter.

Recommended Fix

Ensure that:

• The board filter is properly shared

• Users can access the filter directly in Jira

• Users search for the board name in the dropdown instead of relying only on the initial list

Once the filter permissions are updated, refresh the Sprint Scheduler app and search for the board again